Customer Testimonials
It was the fastest, smoothest, and easiest car buying experience I have ever had in my life.
First impressions are important. I was treated terribly when I entered. I approached the service desk and was greeted with a rough attitude. I explained my situation and instead of approaching from a place of understanding, the woman at the service desk started telling me what couldn't happen. I almost asked if I should come back later because she was in a bad mood and taking it out on me.
I then was given a number to text with questions. I texted it and received no response.
Then they couldn't find my warranty info and tried to charge ... Read More DealerRater - Sep 30, 2026
Brought my Mazda 6 for simple oil change. Arrived at my appointment 1:45 time. Received service text confirming intake but never received another text, never received the technician's inspection or recommendations. 2 hours later I walked up to the service desk for update and my car keys was in the cabinet. The original service advisor was busy and never acknowledged me, another advisor completed my payment paperwork. No one apologized. He didn't know how long my car was ready. This visit was not normal, usually have interactions with the advisor but not today.
There seems to be an issue of getting the car throughly checked out when my wife takes the vehicle in. One time, the tires did not get rotated per the service request. The last visit she came home and all four tires had 28 pounds or less of pressure when the recommendation is 35. Seems to getting reported to the director, but nothing is changing.
5 star all the way around thank you management and service advisors Tracey, Brandon for the kindness and effort you guys put in, I truly appreciate you all
Everything was as promised. Everyone was pleasant and easy to work with. There was no irritating hard sell. I felt the price was fair and competitive with other dealers I had talked to. I enjoyed doing business with them and would recommend them.
Their communication with the customer in the service department gets a big fat Zero. They have one lady at the desk trying to handle all of the service side of things. If you drop your car off for service good luck getting an answer if you try to call them about anything. When your car is ready you won't hear about it from them. you will have to show up and find an actual person to let you know it's ready.
Ozzy helped me purchase a new CX5 in minutes. We found the vehicle, the dealership gave me a good price for my trade in and we were done. Very Easy.
Dealership got me in early and were very pleasant and help get me out quickly
Very quick and professional. Love they sent videos. Of service. Will definitely go back for services.
Group 1 Mazda Denton is an excellent place to receive vehicle services. Their Service Advisor, Tracey Conyers, has provided good service advise on my Mazda3. Her customer friendly approach and commitment earn my respect to this dealership. I strongly recommend Group 1 Mazda Denton for your next service.
This is one hopping dealership. I have never seen so many people in the business of buying vehicles. Of course, having a top rating from Consumer Reports and JD Powers probably has something to do with it. I traded in an Audi A6 Quattro to buy a Mazda CX-50, and am excited about the purchase. The people are nice and easy to work with. Hugo and Conner are great. The process was smooth and well orchestrated. I give them 5 stars.
Mazda is always great help and great customer service. They always explain my service and lead me on the right direction.
Charge too much for standard maintenance items such as air filter, cabin filter replacement, Spark plug installation. Both cabin and air filter take 1 minute each, but get charged 1/2 installation for each one, = 1 hour labor? Spark plugs only takes 20 minutes on this year cx5. Being charged 2 hours labor on quote.
They always get it right the first time. Friendly & efficient. I feel safe driving on the road.
I’m 83 and I have bought a lot of cars, Best dealer experience I have ever had. They even filled up my tank. PROFESSIONAL from sales rep Ozzy to his manager even the finance guy was great.
Thank guy Tracey for taking care of me today. I came in at 8 am and didn’t get out until almost 11 am. I fortunately had some work to do to pass the time. Tracey without me needing to mention anything offered something special to make up for it. Thank you for your awareness and if I get a survey will award 10 stars. Thanks.
Very friendly, helpful staff. I bought my car there 5yrs ago and still go back for maintenance.
Classic Mazda in Denton has courteous staff. We have used their services for several years and are very satisfied with the service. We also purchased one of our two Mazdas from Classic. They are prompt and I never feel pressured to buy any suggested items. When they did note a service that was critically needed, the pricing was competitive and reasonable. I was also offered a ride home if the work would take more than a few hours. If a service was needed soon , but not critical, I was able to assess that and schedule that service at my convenience. ... Read More DealerRater - Aug 20, 2026
Very good service. I especially want to recognize the service representative at the front desk.
I enjoyed the waiting area. They have water bottles and snacks stocked for guests. My service advisor, Madi, was super great too 🙂 She was very sweet and got me out of there at a great time 🙂
Good new car buying experience. First service went well too. Will return for regular service in the future.
What I liked the most was the loyalty of the team. Tracy and Mr Gonzales did a great job
Group one master did a great job taking care of my 15,000 mile maintenance. The waiting area is comfortable.
Had an issue and vehicle wouldn’t start. When I called and asked if they could fit me in the Service Advisor said “yeah I guess” then I got my service update at 11am and was asked to pay for things that my service plan should cover so I called and they said they’ll leave a msg for her to call me back. I waited an hour and she didn’t. I called back and was told again they would leave her a msg to call me back - I told her that’s already been done and that ... Read More DealerRater - Aug 12, 2026
They had my car in and out quickly. Very please with the service. Excellent service!
It was my 3rd visit. overall very professional and good staff. Did recommend a lot of stuff on the 2016 model which was unnecessary hence minus 1 star, but overall very good dealership service
The employees at this Mazda dealership were great. Very considerate and helpful. Work was done as specified. Top notch dealership!
I have always found this place to be fast for light and from my point of view quite honest. I've been using them since I moved here 12 years ago.
I found Tracy, the service advisor, to be very helpful and accommodating. She was efficient and very responsive.
This dealership has always been good to work with on service issues that I have had with my car.
We enjoyed our car buying experience at Group 1 Mazda in Denton! Zak Mohamed was great!
Very helpful and accommodating. Kept me informed on what was going on while I waited
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I had an outstanding experience at Group 1 Mazda from start to finish.
Connor, my salesperson, was fantastic. He was knowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions, kept me informed throughout the process, and genuinely wanted to help me find the right vehicle rather than just make a sale. Buying a car can be stressful, but Connor made it enjoyable.
I also want to recognize Amos in the finance department. He went above and beyond to make the deal work. Instead of simply telling me there wasn’t anything they ... Read More DealerRater - Aug 1, 2026
Very good experience, service advisor did exactly what io asked, service was done on time.
Great service, the staff is always thorough and willing to assist with any concerns or questions.
Tracy was very helpful. She made my first experience at Mazda a good one. Thanks
Took our car to Group 1 after an unsatisfactory conclusion at the dealer we initially bought the car, as new, from. Group 1 extracted the correct information from the car and repaired it as we had hoped. We were informed of status during the repair and the car was ready for us on the promised date. We will happily use Group 1 again should we need anything done on our Mazada.
Friendly, kept me informed, efficient, and fulfilled my request at a very reasonable price with smiles.
Madi did a great job. Our vehicle was serviced in a timely manner. Facility was very clean and everyone was very polite.
Tracey was wonderful! Explained procedure, listen to what I needed, answered my questions and always had a smile. Keep Her!
Tracy was knowledgeable during my visit, i dropped my Mazda 3 off for an oil change, tire rotation, and alignment and everything was done in a timely manner. I will say that all the advisors did seem to be a bit busy but that could've been just because it was a Saturday. Overall I will be back to continuously service my Mazda with Group 1 Denton Mazda.
Customer service was nice and professional. Complimentary car wash and vacuum is so convenient. Will go back again for next service!
Thank You Jesus for Tracey in the service department, she was excellent ! Someone needs to give that girl a raise ! It was absolutely encouraging to see that every person that assisted me went above and beyond ! May God bless Tracey and all that assisted me at this Mazda dealership in Denton Texas! It was a complete joy to see how much all of you cared !
1-When I scheduled service for my 2025 MX five I received a confirmation on email that the Dodge group one dealership was ready for me… I called and explained this and it was corrected to Mazda. However, the original appointment was never removed at the Dodge dealer. I was. asked who I wanted for a service contact I mentioned Anna Roe who had sent me several text messages; I was told this was not a person just AI. I called back later and said John Monigold would be a good service contact since he helped me in the past then I ... Read More DealerRater - Jul 24, 2026
I was looking for Mazda CX5 and wanted hassle free buying experience with great offers and good financing. Group1 of Denton more than met what I was looking for.
Moving to a new town, my wife’s Mazda needed a repair, and we had always used dealers for service. We dropped the car off at 8 (opening). At 1 pm, we got our report. In addition to our repair, it said 7 other items failed inspection. But the video only suggested these matters. I accepted the one repair, and that was the last I heard. I couldn’t get through to anyone, and the one time I did get a live person at a different desk, I was told my inquiry would be forwarded to a supervisor. Still nothing. Finally, with no ... Read More DealerRater - Jul 21, 2026
Very nice experience with Hugo. He wasn’t high pressure at all. Made me instantly at ease. Tried out several different vehicles before finding the perfect one.
Took the car in to have the battery checked. They said 30 to 45 minutes. No communication for 5 hours. Back and forth multiple times before they let me know the battery needed replacing. Said they would call back when they find out if it’s under warranty. No call. I had to call twice to find out. Drop off at 815 and went to get the car at 545. If time is important to you do not use this service location.
The financing department was amazing. Jimmy was professional and very detailed - excellent to work with and made the process super easy. If you are looking for a car I would recommend this to anyone
I had an amazing experience purchasing my vehicle here! The entire process was smooth, transparent, and completely stress-free from start to finish.
Cool with new dealership owners and employees acting really what matters most for the customer 💐✌️🎉🫡🤝
The Lady was awesome that help me. I give her ten stars she is a keeper
My technician was professional and had my vehicle serviced quickly. I would gladly take my vehicle back.
Great no-hassle experience, couldn’t be happier…great cars, staff, and location. Satisfied customer!
The dealership is exceptionally clean and all the employees are friendly and knowledgeable. The service desk personnel are friendly, knowledgeable and have a can do attitude. Tracey Conyers was my service adviser and was excellent, very nice and kept me updated throughout my visit. She was very efficient taking care of all my needs. I purchased my Mazda 3 1/2 years ago and have ALL my service needs done at this dealership with confidence the work will be done right. Always a great job.
Group 1 Denton Mazda is the only place I trust to service my car for the past 11 years! Without fail, they provide excellent service that excels above the competition!
Great customer service, great explanations of any issues with vehicle, friendly staff as well. Thanks
The service area is a disorganized mess. There appears to be one guy who is helpful at the service desk. He was helpful but obviously overwhelmed and missed a ton of things. Two other employees sitting behind the counter did not help or provide any service to people in the waiting area. I’m not sure what they did other than complain about customers they just talked to on the phone.
Deceptive Financing Tactics. Awful Service. After signing for a loan, I was told I was ending up paying a higher interest rate in the end because of "all my student loans". Excuse me? Unlike many others, I worked my b--- off and paid off my student loans! Wow. Outright lie. Women, beware! Fast forward, my CX-5 has the very (very) well-known issues with the "ghost radio". In my line of business, confidentiality is very important. I was at a stoplight several years ago (with others in the car) and the ghost radio phoned a client while ... Read More DealerRater - Jun 20, 2026
I have been a customer at this dealership for around 14 years. They are always courteous and helpful.
Friendly, professional and competent. Have used them for 3 years. Easy scheduling and prices are reasonable.
Very curtious and informative. Had to keep my car overnight and made sure I got a ride and picked in the morning
I've been using this dealership for service for years. The staff are always very respectful of my time and straightforward about recommending services.
I made an appointment, and then they couldn’t find the appointment when I got there. They still took my car in for service and had me done with in and 50 minutes time slot not bad.
Customer Service Tech Omar was very hands on with information keeping me up to speed with my car being serviced.
Great service, friendly people. Very thorough and well priced. Would recommend for all service related needs.
We brought our CX90 in with no appointment on a Wednesday for an oil change as well as a steering concern. The Service Director John, Met us in the drive and got an understanding of our steering concern. He was able to take care of the issue which included the need for a new rack and pinion steering along with our regularly scheduled maintenance. We picked our car up Saturday with everything being completed including the completion of a computer update as a part of a recall. John was extremely personable and professional. Nobody looks forward to going to the ... Read More DealerRater - Jun 1, 2026
I called for an appt in the morning. John got me in the same day. I'm satisfied
Madison the service agent was great, friendly, efficient, and responsive. This was the most pleasant experience I have had at Mazda. Thank you.
Great service, great prices. Very satisfied with the service today. In and out in a breeze
The services were really good! Josue and Andrew were really helpful and have good attitudes. I highly recommend this dealership.
The staff was pleasant and quick to greet you. They followed up on the entire process and kept you informed when your car would be ready
A very good service, they are efficient and they take good care of your car.
Very fast service and quality help provided as I arrived at Group 1 for my appointment. I was greeted by Maddie and she found my appointment right away. I was checked in and my car was taken care of. Also the mechanic, Danny does a outstanding job as well! I appreciate his 34 years of experience when working on my car.
Myman and the guys were great to deal with. They were professional and friendly and made my buying experience top notch. Thanks Group 1
Can’t say enough nice things about the service here. My service advisor went above and beyond to help get my warranty and services aligned. At no fault of their own my car was with them for a week, but they made sure I had a vehicle to drive so that I was not inconvenienced.
Paul Ragland (Group 1 Mazda, Denton) took really good care of me finding a great deal on my CPO Mazda3. Would recommend this location to anyone looking to buy certified pre-owned.
Marc and Tory were so incredibly helpful and they both really worked with me to ensure I left with the car I wanted and the best deal I could get. I highly recommend Group 1 Mazda Denton.
Maddie was an excellent service advisor. She listened and didn’t judge. Highly recommend the dealership
Salesman was excellent and knowledgeable - made the experience easy and enjoyable. Thank you for a fantastic experience! Josue Villasensor was my sales associate.
Great service people, seem to really want to help. Courteous and respectful. They are smart, and I feel confident with their evaluations.
I am disabled, and one of the young ladies (a smart service manager(?) escorted me out to my car,I didn’t even ask! Another smart service manager offered to drive my car with me to evaluate some concerns I had. He was very knowledgeable informative, putting me at ease.
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I also noticed that the staff seem to truly enjoy their work. They are professional, yet, kind, helpful, and respectful, even to each other(!)- which speaks volumes….!
... Read More DealerRater - Apr 14, 2026
Great experience. I would recommend friends and family to buy and look at this dealership.
The inventory is great you will find what you want there. They have great and helpful salespeople they answer all your questions and they will find out what you need , on the finace side of things very helpful too helped me get what I wanted that day.
Always count on Denton to do best job and cualquality is always ther golden slandered. Thar why I drive Mazda, and i,very had purchase8 Mazda ( some for my kids and 4 different Me and my Wife.
Always friendly, keeps you updated and helpful when asked any questions. Always clean and seems organized.
Very kinda and quick staff! Madi was a pleasure. Will be coming by again soon.
My salesman Miguel was very helpful in finding the car I wanted and Andrew, in financing, put the finishing touches on closing the deal! Everyone courteous that I encountered at this dealership. I would recommend it!
Pretty large selection of vehicles, patient with allowing multiple test drives and clearly explained the options available. Took a while to get through financing but that was mostly expected.
Excellent customer service! Madison does a good job explaining technical jargon from the mechanics. This place is 1st on my list for quality car repair!
Xavier was very knowledgeable and kind. He did a great walk around of the vehicle before I took it for a test drive, and then was very prompt in helping me with my trade. The offer they made on my trade was very fair right out of the gate. Financing was easy peasy.
Everyone was so nice and willing to go above and beyond to get us in a car! We will definitely come back for our next vehicle!!
I had an excellent experience at this dealership I worked with Josue, who was extremely responsive and helpful. He drove all the way to Oklahoma to get my car! The sales and finance managers were also extremely nice. I highly recommend this dealership.
Alex was very helpful and responsive when I brought my car in! This dealership is further from me but I will return because they were so great!
Service tech forgot to put the oil change sticker on the inside windshield. Should show when the next oil service is due.
I took my vehicle to this dealership a service appointment. There was a miscommunication and charged me the wrong amount but quickly apologized and resolved the issue. There customer service is the best I’ve ever seen.
This is our first time using this dealership having moved from out of state. Staff was very courteous and helpful. It's was great finding a service to handle our automobile needs, just one less thing to worry about being new to the area.
Second purchase here. I am very happy with the car and service. Xavier was great to work with. He went above and beyond and has followed up with me. Always nice to work with Colin as well.
I went in for a routine oil change and mentioned that I was hearing a noise from the engine area. The service team inspected the vehicle and recommended replacing the belt tensioner and both belts, saying that this would resolve the issue. However, even after paying for the repair, the noise is still present and the problem has not been resolved. It is disappointing to spend money on recommended repairs and still have the same issue afterward.
