Customer Testimonials
Group 1 Denton Mazda is the only place I trust to service my car for the past 11 years! Without fail, they provide excellent service that excels above the competition!
Great customer service, great explanations of any issues with vehicle, friendly staff as well. Thanks
The service area is a disorganized mess. There appears to be one guy who is helpful at the service desk. He was helpful but obviously overwhelmed and missed a ton of things. Two other employees sitting behind the counter did not help or provide any service to people in the waiting area. I’m not sure what they did other than complain about customers they just talked to on the phone.
Deceptive Financing Tactics. Awful Service. After signing for a loan, I was told I was ending up paying a higher interest rate in the end because of "all my student loans". Excuse me? Unlike many others, I worked my b--- off and paid off my student loans! Wow. Outright lie. Women, beware! Fast forward, my CX-5 has the very (very) well-known issues with the "ghost radio". In my line of business, confidentiality is very important. I was at a stoplight several years ago (with others in the car) and the ghost radio phoned a client while ... Read More DealerRater - Jun 20, 2026
I have been a customer at this dealership for around 14 years. They are always courteous and helpful.
Friendly, professional and competent. Have used them for 3 years. Easy scheduling and prices are reasonable.
Very curtious and informative. Had to keep my car overnight and made sure I got a ride and picked in the morning
I've been using this dealership for service for years. The staff are always very respectful of my time and straightforward about recommending services.
I made an appointment, and then they couldn’t find the appointment when I got there. They still took my car in for service and had me done with in and 50 minutes time slot not bad.
Customer Service Tech Omar was very hands on with information keeping me up to speed with my car being serviced.
Great service, friendly people. Very thorough and well priced. Would recommend for all service related needs.
We brought our CX90 in with no appointment on a Wednesday for an oil change as well as a steering concern. The Service Director John, Met us in the drive and got an understanding of our steering concern. He was able to take care of the issue which included the need for a new rack and pinion steering along with our regularly scheduled maintenance. We picked our car up Saturday with everything being completed including the completion of a computer update as a part of a recall. John was extremely personable and professional. Nobody looks forward to going to the ... Read More DealerRater - Jun 1, 2026
I called for an appt in the morning. John got me in the same day. I'm satisfied
Madison the service agent was great, friendly, efficient, and responsive. This was the most pleasant experience I have had at Mazda. Thank you.
Great service, great prices. Very satisfied with the service today. In and out in a breeze
The services were really good! Josue and Andrew were really helpful and have good attitudes. I highly recommend this dealership.
The staff was pleasant and quick to greet you. They followed up on the entire process and kept you informed when your car would be ready
A very good service, they are efficient and they take good care of your car.
Very fast service and quality help provided as I arrived at Group 1 for my appointment. I was greeted by Maddie and she found my appointment right away. I was checked in and my car was taken care of. Also the mechanic, Danny does a outstanding job as well! I appreciate his 34 years of experience when working on my car.
Myman and the guys were great to deal with. They were professional and friendly and made my buying experience top notch. Thanks Group 1
Can’t say enough nice things about the service here. My service advisor went above and beyond to help get my warranty and services aligned. At no fault of their own my car was with them for a week, but they made sure I had a vehicle to drive so that I was not inconvenienced.
Paul Ragland (Group 1 Mazda, Denton) took really good care of me finding a great deal on my CPO Mazda3. Would recommend this location to anyone looking to buy certified pre-owned.
Marc and Tory were so incredibly helpful and they both really worked with me to ensure I left with the car I wanted and the best deal I could get. I highly recommend Group 1 Mazda Denton.
Maddie was an excellent service advisor. She listened and didn’t judge. Highly recommend the dealership
Salesman was excellent and knowledgeable - made the experience easy and enjoyable. Thank you for a fantastic experience! Josue Villasensor was my sales associate.
Great service people, seem to really want to help. Courteous and respectful. They are smart, and I feel confident with their evaluations.
I am disabled, and one of the young ladies (a smart service manager(?) escorted me out to my car,I didn’t even ask! Another smart service manager offered to drive my car with me to evaluate some concerns I had. He was very knowledgeable informative, putting me at ease.
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I also noticed that the staff seem to truly enjoy their work. They are professional, yet, kind, helpful, and respectful, even to each other(!)- which speaks volumes….!
... Read More DealerRater - Apr 14, 2026
Great experience. I would recommend friends and family to buy and look at this dealership.
The inventory is great you will find what you want there. They have great and helpful salespeople they answer all your questions and they will find out what you need , on the finace side of things very helpful too helped me get what I wanted that day.
Always count on Denton to do best job and cualquality is always ther golden slandered. Thar why I drive Mazda, and i,very had purchase8 Mazda ( some for my kids and 4 different Me and my Wife.
Always friendly, keeps you updated and helpful when asked any questions. Always clean and seems organized.
Very kinda and quick staff! Madi was a pleasure. Will be coming by again soon.
My salesman Miguel was very helpful in finding the car I wanted and Andrew, in financing, put the finishing touches on closing the deal! Everyone courteous that I encountered at this dealership. I would recommend it!
Pretty large selection of vehicles, patient with allowing multiple test drives and clearly explained the options available. Took a while to get through financing but that was mostly expected.
Excellent customer service! Madison does a good job explaining technical jargon from the mechanics. This place is 1st on my list for quality car repair!
Xavier was very knowledgeable and kind. He did a great walk around of the vehicle before I took it for a test drive, and then was very prompt in helping me with my trade. The offer they made on my trade was very fair right out of the gate. Financing was easy peasy.
Everyone was so nice and willing to go above and beyond to get us in a car! We will definitely come back for our next vehicle!!
I had an excellent experience at this dealership I worked with Josue, who was extremely responsive and helpful. He drove all the way to Oklahoma to get my car! The sales and finance managers were also extremely nice. I highly recommend this dealership.
Alex was very helpful and responsive when I brought my car in! This dealership is further from me but I will return because they were so great!
Service tech forgot to put the oil change sticker on the inside windshield. Should show when the next oil service is due.
I took my vehicle to this dealership a service appointment. There was a miscommunication and charged me the wrong amount but quickly apologized and resolved the issue. There customer service is the best I’ve ever seen.
This is our first time using this dealership having moved from out of state. Staff was very courteous and helpful. It's was great finding a service to handle our automobile needs, just one less thing to worry about being new to the area.
Second purchase here. I am very happy with the car and service. Xavier was great to work with. He went above and beyond and has followed up with me. Always nice to work with Colin as well.
I went in for a routine oil change and mentioned that I was hearing a noise from the engine area. The service team inspected the vehicle and recommended replacing the belt tensioner and both belts, saying that this would resolve the issue. However, even after paying for the repair, the noise is still present and the problem has not been resolved. It is disappointing to spend money on recommended repairs and still have the same issue afterward.
I took my car in for an oil change. I was told it would take 1.5 hours up to 2 hours. It was done in an hour and they cleaned my car too. Looks great.
Fast and great service. I was hoping to keep my tire that was still good
Mazda Denton has been professional, helpful, and. courteous in all ways. I will return if and when another car is needed.
Took about 2 hours for an oil change with appointment. To be fair a customer was giving the service writer a hard time and tied her up for about an hour arguing about an extended warranty item. That’s why I never buy extended warranty products. They are so restrictive and the warranty company is not looking out for the customer just how to get out of covering when you have a problem. The dealer tried to compensate me for the delay by.giving me a 29.95 special on a future oil change. I have purchased 2 new CX50 over the past 6 months ... Read More DealerRater - Feb 28, 2026
We’ve been going to this Mazda dealer for a while now, and it’s really the people that set them apart. The service team is professional, straightforward, and easy to work with. The facility is always clean, and the waiting area has water, coffee, tea, and snacks, which makes the time pass comfortably. It’s consistently a very good experience.
Group 1 Mazda Denton went above and beyond to make my daughters first car buying experience something that she will remember for the rest of her life. Everyone there is so nice and friendly. Highly recommend them!
Leo is an excellent sales agent. Straightforward and honest. The team including the finance and the manager is easy to work with. I highly recommend to purchase your next mazda in this dealership.
Even though my usual Service Advisor, Patsy, was out sick, I still received my usual excellent treatment by Service Advisor, Madi Northington along with the customary excellent service from my technician, Danny Gressett. Par excellence!!
Kudos to Patsy who went the extra mile to help me with programming my car radio;))
I found out why they are called Group 1, They went above and beyond my expectations and gave me the best deal in the metroplex.
Third time purchasing a car here. Experience was very positive. Josue Villasenor was great to work with
First time here. Just changed the oil. In and out super fast (I had made an appointment), good price and very friendly and not pushy service lady. Will be back!
Great experience getting my first Mazda CX 90. Leo was amazing helping me and showing me all the features on my new car.
Very polite staff and good service. In addition to my oil change, they washed my car for free as well. Huzzah!
Josue was super friendly and helpful. He answered all my questions and pushed hard to close the deal for me.
As always, Alex Hernandez & team took good care of our CX50and were friendly & courteous at the desk and in the shop
Shopping for a car is my least favorite activity but my recent purchase from Denton Mazda was a smooth and very positive experience. I liked that I did not feel rushed or pressured. The sales agent was pleasantly chatty while letting us look at the cars and then drive the one I selected. He kindly left us alone to discuss the options and come to a decision. It was a pleasant experience and I am very pleased with the purchase. Thank you to Chris for making this a satisfying experience.
I am very pleased to gotten great customer service with Mazda Group 1 of Denton.
Tareq is the best. This is the third card that I bought from him. He really took care of me and if I ever needed to buy another car, I would go back to Tareq.
My mx5 was not running. They fixed it and did a few more things that needed to be done. Overall I’m pleased with the service. Also, got a really good wash job.
January 19, 2026; 11:20am. Visited the dealer with interest in purchasing two new vehicles. Drove thru the parking lot and stopped next to the vehicle I am interested (MX-5RF). Nobody from the dealer showed up. Then moved next to a CX-5 with my wife and no one showed up from the sales department. Left the dealership without any contact or information. Will go somewhere else. This dealer should be ashamed on how they treat potential customers.
Repetes upselling of the fuel induction service, which is kind of frustarting - this is not a mandatory service by mazda, but still they keep this service in the zone, meaning a mandatory service
They do great job keeping my car maintained. Always friendly. And they have free snacks.
I came to the dealership late in the evening looking to purchase a car left layer on with the car I wanted without the usual hassle
Denton Mazda had been my goto Dealership when it comes to buying and servicing my Mazda for the past five years. Today, I had scheduled maintenance done on my car. Ms. Alessandra was my service professional. She kept me abreast of the status of my Mazda every step of the way. Ms. Alessandra models the way for her peers when it comes to customer service. I would like to take her to dinner one evening. If that's okay? The technician who performed the service are top notch. I receive an email with a video attached. The technician went over ... Read More DealerRater - Jan 13, 2026
I appreciate the Group 1 Denton
Mazda service team. I’ve purchased 2 CX-5s from them and continue to service my cars there as well. On my last visit I was dealing with an engine light and needed a diagnostic checkup. I was incorrectly told that the service center could accommodate me on Saturday morning. When I arrived, I learned that the call center had made a mistake. Alex and Madi made my day when they found a Mazda loaner car for me to use for a couple of days. John further cemented my trust when he offered to do some ... Read More DealerRater - Jan 7, 2026
My experience with Denton Mazda dealer was 100% positive. thank you to Madi and Derrick to be nice.
Chris Garner was outstanding to work with as was everyone else. I will definitely shop here again as well as recommend to anyone interested in a Mazda.
Great Mazda dealership. Owned by one of the best car groups in the world, Group 1 Auto.
This is the most incompetent dealership I have ever bought from. Do not go there.
Group 1 Mazda Denton is the best salesmen are ever known specifically Christopher was my salesman, very knowledgeable about vehicles on different models and elaborating to me with patience ins and out of each and everything about the cars. I have been in the dealership more than 5 hours the customer handling was very comfortable and it is very recommended for whom really interested to buy very beautiful Mazda made different models to visit Group 1 Mazda Denton, Mr Christopher.
The service advisor, Madison was friendly and the service was done promptly. I recommend this dealership.
I have always had a wonderful experience at Mazda of Denton; but I will admit since it went over to group 1 the services has been elevated. Shout out to the service manager John and to Alessandra; your genuine care and attention made my experience what it was… it didn’t feel like I was checking in for an oil change; it felt like was checking in at a resort. Talk about making your customers feel special; the did it! Looking forward to my next visit because of your team John!
Patrick was my salesman, he was very knowledgable on the different models and describing the ins and outs of each vehicle during my test drive. I was not ready to buy at that time as I was still doing research. After several weeks, Patrick followed up. With another test drive and more consideration, I was ready to move ahead with the purchase. It was a pleasant and straight-forward negotiation process regarding the OTD price.
Great customer service and overall amazing experience. 10 out of 10 recommend to anyone! Thanks, Denton Mazda!
Denton Mazda serviced my car in a short time. They are always friendly and informative.
This has been my go to dealership for the past 10 years and have received professional service and great friendly service.
Madison was very helpful and kind! I appreciated their flexibility in assisting me with ordering a part and rescheduling my appointment!
Best service I have ever received and staff was super kind and helpful towards my service! Would definitely go again!
Very friendly and polite. Mr Ken was very knowledgeable. Even after sales when I went back Mr Ken was very helpful
We all know what # 1 is and we all know what # 2 means, but what about #3 ? Well I rate it like this, Win, Place, & Show. Denton Mazda has deserved a 3, and a 2, but lately it has been #1 in my opinion for customer service and support.
Patsy did a wonderful job of getting me in and back out for the oil change. Very nice to work with.
We had a misunderstanding at first but leadership stepped up to make it right. That means everything Thank you
Our service advisor, Madi, and the team provided great service! Madi really made sure we were happy. She kept us updated, answered our questions cheerfully and patiently, and walked me through each line of the bill. We will return to this dealership.
Always A nice and pleasant experience. Professional and time appropriate; In and out. My dealership
Service department was very helpful and solved my issues on my vehicle. (Madi Northington) showed genuine concern and provided excellent service to make me want to continue coming there to service my vehicle. Thank you.
The Madza car is the best. The help at the dealership is not the best. I have always had the best work on my cars that I took in for service. Excellent mechanics! Excellent car!
I've been a customer of this Mazda dealership in Denton since 2007. During that time I have purchased 8 new or pre-owned cars and I've always used Mazda dealer services for the Mazdas (One was a pre-owned Porsche). The service department has always top-notch, affordable, efficient and explained each and every service item. The newly remodeled dealership is great. There is simply no need to go anywhere else.
Staff is always polite and friendly. I appreciate how they follow up with me when I ask questions.
I went in to have the finance manager re-explain the finance terms that I got when leasing a new vehicle. He was very patient and took his time to make sure I understood my terms and was satisfied. As a recent widow, I felt he gave me the best deal possible and did not take advantage of my situation.
I had been researching Mazda for months as I’ve never owned one but really wanted to buy one. We were helped by the most amazing sales associate I’ve ever had the pleasure of working with. Everyone dreads going to a Dealership and anticipating that “hassle” from a dealer but not here. Chris was exceptional. Super Knowledgeable about all the vehicles and answered every question I had. He made every part of the process super quick and easy, it was honestly the best experience Ive ever had buying a car. We got to meet the manager who was super ... Read More DealerRater - Oct 27, 2025
Garold is so professional So knowledgeable and so friendly.he is helpful and always answers all of my questions. He always gets me in and out in record time. He’s the best and I love this dealership! Thank you for all of your help!
I had an exceptional experience with Group 1 Denton Mazda. Tareq from the sales department, provided exceptional assistance in securing the vehicle. He was transparent about all associated costs and ensured that all information was clearly communicated. The overall atmosphere was both friendly and professional. Additionally, Andrew from the finance department demonstrated expertise and offered valuable insights regarding the car’s pricing and financing options. I highly recommend Group 1 Denton Mazda for their outstanding service and commitment to customer satisfaction.
I had a very easy buying experience. The salesperson was efficient and considerate of me.
Good service staff easy to schedule appointments, nice location, and overall easy going advisors who are there to help. The only issue is that I wish they honored service specials without coupons for their returning customers
Worst place stay away from this place. I have been there 3 times, every time disappointed. I had some issue today. They don’t even want to look at it. They told me I had to leave the car for 2 days to look at it.
Awesome service, good communication, fast as well. I had a whole engine and other things done in a week. Couldn’t recommend them enough!